Matic Uzmah

Matic Uzmah

CEO and Co-founder , Support Hero

I'd like to share my expertise
 

Currently employed at Support Hero

Previous: Codeable.io, Povio Labs, Greener-Project, Bosio Group & Celesta d.o.o., TEDxCelje, Maksimilijan, Studio Moderna International, Committee Organizer, Student Organisation University of Maribor

 

Previous: Universidade Da Beira Interior, University Of Maribor

 

    Summary

    I’m a result-driven entrepreneur who started his career in a large international company Studio Moderna. Later on, I co-founded a startup company called Greener-Project (SLO), helped to build Povio Labs (SF, USA) and scaled Codeable.io (Copen, DEN). Currently co-founder and CEO at SupportHero. Launched in 2016, Support Hero delivers a self-serve knowledge base integration platform that offers embeddable in-App support directly to users. Using a proprietary statistical analysis software, Support Hero monitors customer search queries to provide advanced keyword recommendations and optimized knowledge-based FAQs. Support Hero has proven highly effective, helping businesses gain a deeper understanding of customer behavior, streamline customer support requirements and reduce support tickets by up to 50%. Boasting extensive integrations with 15+ popular third-party platforms, Support Hero has secured five-star reviews across numerous review sites while attracting a client list of notable users the likes of Kissmetrics and Thinkific.

Experiences

 

CEO and Co-founder

At Support Hero

From January 2017 to Present
Launched in 2016, Support Hero delivers a self-serve knowledge base integration platform that offers embeddable in-App support directly to users. Using a proprietary statistical analysis software, Support Hero monitors customer search queries to provide advanced keyword recommendations and optimized...
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Head of Growth

At Codeable.io

From October 2015 to January 2017
Codeable.io Copenhagen Area, Denmark Codeable is the #1 online outsourcing service for WordPress. With 250+ hand­picked and pre­screened WordPress experts, we got over 46,000 projects since the beginning of 2013. With 50% growth over last year. I helped drive revenue and...
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Business Development & Marketing Strategist

At Povio Labs

From November 2014 to October 2015
San Francisco, California, US & Celje,Slovenia www.poviolabs.com, www.ajmo.co, www.kurir.si At PovioLabs we dream, eat and do software. We are known for our expansive set of experiences to meet your special needs, clear strategy, easy and perfect communication and sleek...
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Co­Founder & General Manager

At Greener-Project

From January 2014 to June 2015
Greener Project, Zeleno mesto d.o.o., Ljubljana, Slovenia www.greener­project.si/app Greener motivates people to about energy efficiency in their homes. We offer energy insights dashboard for user to gain awareness about the wastefulness of their facilities and their...
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Program Manager

At TEDxCelje

From February 2012 to June 2014
TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. TEDx was created in the spirit of TED's mission, "ideas worth spreading." The...
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Marketing Manager

At Bosio Group & Celesta d.o.o.

From October 2013 to May 2014
Celje,Slovenia www.bosio.si / www.konji­celje.si Responsibilities: As marketing manager I was responsible for all digital marketing.
 

University Of Maribor, Maribor

University of Maribor

From October 2005 to 2014
Faculty of Civil Engineering, University of Maribor, Maribor, Interdisciplinary Study
 

Project Manager

At Maksimilijan

From October 2012 to August 2013
Maksimilijan group grown from small business in 2003 with one employee into an international group, which covers the areas of finance, real estate investments, tourism, catering, postal services and internet commerce. Position: Project Manager/ Coordinator As coordinator and supervisor my daily...
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Project Manager

At Studio Moderna International

From February 2012 to September 2012
With more than 5000 employees, Studio Moderna is a leading multi-channel e-commerce and direct to consumer platform in Central & Eastern Europe, with a vertically-integrated network reaching more than 400 millions consumer across 21 countries. Wellneo is latest retail brand, specializing in health,...
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Student

At Committee Organizer

From August 2011 to March 2012
Out of the Box Seminars, University of Maribor Maribor, Slovenia http://seminar.outofthebox.si/ OB events are characterized by their relaxed form of seminars, lectures and a different way of presenting information that is in the classic perception complex and difficult to...
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President of student parliament

At Student Organisation University of Maribor

From November 2009 to November 2011
Demonstrated Skills * Teamwork-ability to plan, organize and lead * Planning strategy of the organisation ; * Taking on the responsibility of representing the whole student body by supporting the projects, ideas and rights * Coordinate and regulate...
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Skills

 
  • Adobe Photoshop
  • Advanced Internet skills
  • Business Development
  • Business Planning
  • Corel Draw Suite
  • development planning
  • eCommerce
  • excellent customer relations skills
  • Show all skills (32)

Langues parlées

 
  • Slovenian
  • Serbian
  • German
  • French
  • English